Join our team as a Field Service Technician, embodying Donnellon McCarthy Enterprises' values through responsive, reliable, and customer-centric service. Your technical expertise, efficient problem-solving, and timely support contribute to our goal of delivering cost-effective solutions. We value your eagerness to learn, excellent interpersonal skills, and dedication to maintaining an impeccable attendance record that upholds our reputation for excellence.

Key Activities:

• Represent Donnellon McCarthy Enterprises with professionalism and customer focus.
• Collaborate with key operators and customer representatives to diagnose technical issues.
• Repair machines, replacing faulty components as needed.
• Conduct machine testing and verification, engaging key operators in the process.
• Utilize the auto dispatch system to monitor service calls, providing updates to Sales and Customer Service teams.
• Identify challenging service calls that may require additional attention and communicate with technicians and managers.
• Initiate contact with customers within 60 minutes of call acceptance, aiming to resolve issues remotely or setting realistic arrival expectations.
• Strategically plan service call sequencing to ensure timely completion while meeting customer commitments.
• Efficiently manage service calls through the auto dispatch system.
• Ensure timely completion of preventative maintenance and emergency calls within your designated territory.
• Keep your manager informed about incomplete calls and prioritize their completion based on parts availability.
• Dedicate 40 hours annually to technical and non-technical training.

Behavioral Traits, Attitudes & Skills:

• Demonstrate a friendly and non-aggressive demeanor in customer interactions.
• Exhibit strong questioning and active listening skills.
• Maintain high energy levels and uphold a clean, professional appearance.
• Punctuality, effective communication, friendliness, empathy, and exceptional customer service are central to success.
• Empowered technicians make informed business decisions within their assigned geographic area to ensure customer satisfaction.

Prerequisites:

• High school diploma or equivalent.
• Graduate of a technical school or relevant experience.
• Hold a valid and clean driver’s license.

Physical Requirements:

• Comfortable driving for an 8-hour workday.
• Able to transport tool bags and parts (40-80 lbs.) to every service call.
• Willing to stoop and bend over office equipment throughout the day.
• Capable of lifting and moving copiers and accessories (approximate weight: 25-400 lbs.).

Qualifications:

• Exceptional skills in customer relations.
• Possess a valid driver’s license and maintain a clean driving record.
• Preferably possess a 2-year degree/diploma in electronics or related computer field.
• Proficient in using Windows based notebooks.
• Additional certifications such as A+, Net+ are advantageous.
• Strong electro-mechanical aptitude.
• Proficiency in using basic hand tools.
• Ability to interpret technical documentation and schematics.
• Meticulous attention to detail and a self-driven attitude.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: Hybrid remote in Cincinnati, OH 45223

Pay: From $50,000.00 per year

Job description:

Ready to ignite your sales career? Look no further! We are seeking a passionate and driven sales professional to join our Cincinnati Sales Team. In this role, you'll have the opportunity to showcase your skills, build meaningful relationships, and drive growth by closing deals and exceeding targets. If you're ready to take your sales game to the next level, we want you on our team. Apply now and let's make it happen together!

Fantastic comp plan. Realistic year 1 target compensation is $50,000 - $110,000 at plan. Compensation is based on salary, commission & bonuses.

Responsibilities for the Territory Account Manager

• Responsibility to locate and develop new business opportunities within a territory for each of the company’s product segments
• Communication with all current and potential customers on a regular basis and oversee all sales activity within the assigned territory
• Ability to report on all sales activity, via Compass and manage business through that technical platform
• Requires frequent communication with inside support
• Ability to manage workload and respond to customers in a timely manner, including follow-up contact for potential leads
• Knowledge of basic outside sales principles
• Ability to obtain a broad understanding of product segments and their related functional capacities

Requirements for the Territory Account Manager

• Possess a college degree or 3-5 years of experience in sales
• Competitive Positive Attitude
• Ability to negotiate, basic contract negotiation, basic computer skills
• Ability to present a professional image with business acumen
• Must have a strong ability to self-initiate tasks and set goals
• Must have a valid drivers license

Demands for the Territory Account Manager

• Full-time, salary plus commission position Monday through Friday 8:00 a.m. to 5:00 p.m.
• In Person meetings and prospecting in Cincinnati and or Northern KY area required daily (depending on assigned territory)
• Excellent Organization and Time Management Skills to maximize results
• Multiple competitors in a fast paced work environment
• (Not a remote position)

Here’s what we offer!

• Competitive Base Salary plus Uncapped Commissions & Bonuses earnings potential
• Car & cell phone allowance
• Major Medical & Dental/Vision/Life/AD & D Insurance
• Flexible Spending Account/Health Savings Account
• 401(k) – with Company Match
• Industry Leading Training “DME University”
• Employee Referral Bonus Program
• State of the art technology & resources
• Holiday and paid time off schedule

We are an Equal Opportunity Employer and welcome applicants from all backgrounds.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• Associate (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Cincinnati, OH 45241 (Required)

Work Location: In person

Donnellon McCarthy Enterprises is looking for highly motivated Billing Clerk who thrives in a high-volume environment to join our team. We are looking for professionals who want to prosper with a winning team that works diligently to complete tasks while supporting one other to complete goals and benchmarks. As a member of our Administrative Team, you will undertake a variety of financial and non-financial tasks. Your main goal will be to use our ERP business software to meet processing goals in our, and billing department.

Qualifications/Experience:

• Willingness to learn and take on new responsibilities
• Strong Math Skills
• Ability to multi-task throughout the work day
• Enthusiasm for customer service
• Excellent attention to detail
• Organizational, time management, and task management skills
• Team player with initiative, proactive attitude, strong work ethic
• Discretion when handling sensitive and confidential information
• Professional Microsoft Office 365 experience

Donnellon McCarthy Enterprises is proud to offer its Advantage Compensation Package:

Here’s what we offer!

• Major Medical/Dental/Vision insurance
• Flexible Spending Account/ Health Savings Account
• Life/Short-term Disability/ Long-Term Disability insurance
• 401 (k) offered with company match
• Holiday and paid time off
• Paid training
• Employee Referral Bonus Program

Schedule:

• Monday to Friday 8-5, with weekends off.

Benefits:

• 401(k) and 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person

Core Areas of Responsibility

1. Client Technology Strategy and vCIO Support

Serve as a strategic technology advisor for assigned clients and prospects.

Assist in developing client technology roadmaps based on business goals, risks, infrastructure needs, security posture, compliance requirements, and budget considerations.

Participate in client business reviews, technology planning meetings, and strategic discussions.

Help clients understand current technology gaps, future needs, and recommended areas of investment.

Translate technical findings into practical business recommendations that clients can understand and act on.

2. Technical Discovery and Environment Assessment

Conduct technical discovery for prospects and existing clients.

Review client environments to assess infrastructure, network design, Microsoft 365 posture, cybersecurity tools, backup strategy, endpoint management, licensing, and operational maturity.

Identify risks, outdated systems, unsupported technologies, security gaps, and opportunities for improvement.

Document findings clearly and provide recommendations to internal teams and client-facing stakeholders.

Ensure discovery results are accurate, actionable, and aligned with company service standards.

3. Solution Design and Architecture

Design and recommend technical solutions that align with client needs, company standards, and operational supportability.

Support solution development across managed IT services, Microsoft 365 and cloud services, cybersecurity, backup and disaster recovery, network infrastructure, firewalls, switches, wireless, server and endpoint environments, VOIP solutions, and compliance-related technology needs.

Ensure proposed solutions are technically accurate, scalable, supportable, and aligned with the MSP’s preferred technology stack.

Collaborate with project and service teams to validate solution feasibility before proposal delivery.

4. Sales Engineering and Proposal Support

Support the sales team during technical conversations, discovery meetings, demos, and proposal development.

Help explain technical solutions, scope, value, and business impact to prospects and clients.

Provide technical input for proposals, statements of work, project scopes, and solution recommendations.

Assist in identifying upsell, cross-sell, and standardization opportunities within existing client environments.

Help ensure proposals are technically accurate and do not create unnecessary service delivery risk after the sale.

5. Client Roadmaps and Technology Planning

Build and maintain technology roadmap recommendations for key clients.

Prioritize recommendations based on risk, business impact, budget, lifecycle needs, security requirements, and client goals.

Coordinate with account management and leadership to align client strategy with service delivery and project planning.

Help clients plan for hardware refreshes, licensing changes, security improvements, cloud adoption, compliance needs, and infrastructure upgrades.

Ensure roadmap items are clearly documented, reviewed, and converted into actionable opportunities when appropriate.

6. Standards, Stack Alignment, and Best Practices

Help define and reinforce the company’s preferred technology standards and solution stack.

Evaluate whether recommended solutions align with internal support capabilities, vendor relationships, security standards, and operational processes.

Identify areas where clients are outside of standard and recommend paths toward better alignment.

Work with internal leadership to improve standard offerings, solution templates, proposal language, and technical recommendations.

Support consistency in how solutions are designed, sold, implemented, and supported.

7. Technical Escalation and Advisory Support

Serve as a senior technical resource for complex client strategy, design, or solution-related questions.

Assist internal teams when technical direction, design validation, or solution decision-making is needed.

Support client-facing technical escalations when strategic guidance or senior technical communication is required.

Help clarify whether an issue is a support problem, project need, strategic risk, or sales opportunity.

Provide guidance that helps internal teams make better technical and business decisions.

8. Sales-to-Operations Handoff

Ensure sold solutions are properly communicated to project, service, and operations teams.

Support clean handoff from sales to project delivery by documenting scope, assumptions, technical requirements, client expectations, and risks.

Help reduce misalignment between what was sold and what must be implemented or supported.

Participate in internal kickoff discussions when needed for larger or more complex opportunities.

Ensure the client experience remains consistent from discovery through proposal, approval, implementation, and ongoing support.

9. Cross-Functional Collaboration

Work closely with Sales, Account Management, IT Operations, Project Engineering, Help Desk, Compliance, and Managed Services leadership.

Partner with the IT Operations Manager to ensure proposed solutions are operationally supportable.

Partner with Director of Managed IT to align recommendations with company strategy, profitability, and service standards.

Coordinate with Project Engineers to confirm implementation requirements and technical approach.

Work with Compliance resources when client needs involve CMMC, HIPAA, NIST, cybersecurity frameworks, or audit readiness.

10. Continuous Improvement and Business Enablement

Identify trends across client environments that may indicate service gaps, tool needs, standardization opportunities, or new offering potential.

Recommend improvements to sales processes, discovery templates, solution standards, roadmap formats, and handoff procedures.

Help improve the organization’s ability to sell, deliver, and support solutions consistently.

Stay informed on relevant MSP technologies, vendor offerings, cybersecurity trends, compliance needs, and client business challenges.

Support the company’s growth by helping convert technical expertise into client value and operationally sound solutions.

Leadership Expectations

The Technical Account Manager (vCIO) is expected to:

Lead through technical credibility, business understanding, and sound judgment

Communicate clearly with both technical and non-technical audiences

Balance client needs, sales goals, operational supportability, and company standards

Provide practical recommendations that clients can understand and trust

Help prevent poorly scoped or unsupported solutions from being sold

Collaborate effectively across sales, service, project, and leadership teams

Identify risks early and communicate them constructively

Represent the company professionally in client-facing strategic and technical conversations

Internal Working Relationships

This role works closely with:

Director of Managed IT

IT Operations Manager

Sales team

Account Managers

Project Managers / Project Coordinators

Project Engineers

Solutions Engineer

Help Desk leadership

Compliance Engineer

Cabling and field service teams when infrastructure design is involved

Vendor partners and distributors

Client leadership and technical stakeholders

Success in this role includes:

Clients receive clear, valuable, and business-aligned technology guidance

Proposed solutions are technically accurate, supportable, and aligned with company standards

Sales has strong technical support during discovery, proposals, and client conversations

Client roadmaps are documented, actionable, and tied to meaningful business outcomes

Project and service teams receive clean handoffs with fewer scope gaps or surprises

Internal teams trust this role for senior technical guidance and solution validation

Clients view the company as a strategic technology partner, not just a support provider

Recommendations lead to better client outcomes, stronger retention, and increased project opportunities

Reporting Structure

Internal Focus Areas:

This role is primarily accountable for:

Client technology strategy

vCIO-style advisory support

Technical discovery and environment assessments

Solution design and architecture

Sales engineering and proposal support

Client roadmap development

Standards and stack alignment

Sales-to-operations handoff

Cross-functional technical collaboration

Continuous improvement of solution and advisory processes

Compensation:

$50,000 - $55,000 base annual salary

Potential up to $45,000 annual commissions